LITTLE LION TOURS is a tour and travel company based in Zanzibar and mainland Tanzania. Our multilingual and experienced team in both tourism and hospitality industry is capable of assisting you arranging your memorable holiday.
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At Little Lion Tours & Safaris, we are committed to providing exceptional safari and Zanzibar holiday experiences. The following Terms & Conditions form the agreement between the client and Little Lion Tours & Safaris. By confirming a booking and making a payment, the client acknowledges that they have read, understood, and accepted these terms.
To confirm and secure a Zanzibar package, a deposit of 25% of the total booking value is required at the time of reservation. Once the deposit is received, accommodation, transfers, excursions, guides, and other services included in the itinerary will be reserved on the client’s behalf.
The remaining balance must be paid no later than 14 days before the arrival date. Failure to complete payment within the specified period may result in cancellation of the reservation and forfeiture of the deposit.
Due to the high demand for safari accommodations, national park permits, domestic flights, and other safari-related services, a 50% deposit of the total safari cost is required to secure and confirm any safari booking.
The remaining balance must be paid in full at least 30 days before the safari departure date. This allows the company to finalize accommodation payments, park entry permits, transportation arrangements, and other supplier commitments.
For any safari booking made within 30 days of departure, 100% payment is required at the time of booking confirmation.
No safari services, accommodation reservations, flights, park permits, or transportation arrangements will be guaranteed until the required payment has been received and confirmed by the company.
Once the full tour payment has been received and confirmed, Little Lion Tours & Safaris will finalize all travel arrangements with hotels, lodges, camps, airlines, ferry operators, and other service providers.
Within five (5) working days after receipt of the final payment, clients will receive a complete travel package containing:
Clients are advised to carefully review all documents upon receipt and immediately notify Little Lion Tours & Safaris of any discrepancies or required corrections.
In exceptional circumstances, where confirmation from third-party suppliers is delayed, delivery of travel documents may take longer. In such cases, clients will be informed promptly and provided with updates until all arrangements are finalized.
For last-minute bookings made within 14 days of travel, travel documents may be issued as soon as supplier confirmations are received and may be delivered less than five working days before departure.
Payments may be made through:
Any bank charges, transfer fees, currency conversion fees, or intermediary banking costs are the responsibility of the client.
All prices are quoted in United States Dollars (USD) unless otherwise stated.
We understand that travel plans may occasionally change. However, cancellations often result in unrecoverable costs from hotels, airlines, national parks, and other service providers. Therefore, the following cancellation policy applies:
Cancellation more than 30 days before arrival or departure
Cancellation between 15 and 29 days before arrival or departure
Cancellation within 14 days of arrival or departure
Refund requests due to serious illness, injury, death of an immediate family member, or other genuine emergencies may be reviewed on a case-by-case basis. Supporting documentation may be required. Any refund granted under exceptional circumstances remains solely at the discretion of Little Lion Tours & Safaris and subject to supplier refund policies.
Approved refunds will be processed within 14 business days from the date of approval. Bank charges and transaction fees are non-refundable.
All prices provided by Little Lion Tours & Safaris are based on current rates from hotels, lodges, camps, airlines, ferry operators, national parks, and other suppliers.
While every effort is made to maintain confirmed prices, we reserve the right to adjust rates in the event of:
Once full payment has been received and confirmed, the agreed tour price will generally remain unchanged unless additional government-imposed fees are introduced after booking confirmation.
All guests are solely responsible for obtaining and carrying valid travel documents required for entry into Tanzania and any other destination included in their itinerary.
These documents may include:
Little Lion Tours & Safaris cannot be held responsible for denied boarding, denied entry, missed departures, visa refusals, or any costs arising from incomplete, incorrect, expired, or missing travel documentation.
Upon request, we can provide guidance and visa assistance; however, visa approval remains entirely at the discretion of Tanzanian Immigration Authorities.
Guests are responsible for ensuring they are medically fit to participate in the activities included in their itinerary.
Clients should inform Little Lion Tours & Safaris in advance of:
Failure to disclose relevant medical information may limit our ability to provide assistance during the tour.
The company reserves the right to refuse participation in certain activities if they may pose a risk to the client or others.
Little Lion Tours & Safaris places the highest priority on the health and safety of all our clients throughout their safari and excursion experiences.
All safari vehicles and transport units are equipped with a fully stocked first aid kit, which is regularly inspected and maintained to ensure it is ready for use in case of any emergency.
In addition, the company provides first aid training to our drivers and safari staff to ensure they are equipped with the necessary skills to offer immediate and appropriate assistance in the event of a minor accident or medical emergency during the tour.
In the event of any health issue or minor accident, our team is trained to respond quickly and assist clients in accessing the nearest medical facility or hospital if required.
However, all clients are strongly advised to have comprehensive travel insurance that includes medical coverage and emergency evacuation to ensure full protection throughout their journey.
We strongly recommend that all guests obtain comprehensive travel insurance before traveling to Tanzania.
Travel insurance should ideally cover:
Little Lion Tours & Safaris shall not be responsible for costs that could have been covered by appropriate travel insurance.
Little Lion Tours & Safaris acts as a tour operator and intermediary for accommodations, transport providers, airlines, ferry companies, activity operators, and other third-party suppliers.
Although every effort is made to ensure the highest standards of service, we cannot accept responsibility for events beyond our reasonable control, including but not limited to:
The company shall not be liable for any injury, illness, death, loss, damage, accident, delay, inconvenience, or additional expenses incurred during travel.
Participation in safari activities, marine excursions, water sports, hiking, and other adventure activities is undertaken entirely at the client’s own risk.
Little Lion Tours & Safaris reserves the right to modify, substitute, or adjust any itinerary due to operational requirements, weather conditions, safety concerns, wildlife movement, park regulations, transportation schedules, or unforeseen circumstances.
Whenever changes become necessary, we will endeavor to provide services of a similar or higher standard wherever reasonably possible.
Such adjustments shall not constitute grounds for compensation or cancellation.
Photographs and videos taken during tours may be used by Little Lion Tours & Safaris for marketing, advertising, website content, social media promotion, brochures, and other promotional materials.
Guests who do not wish their images to be used must provide written notice before the start of their tour.
We respect client privacy and will make reasonable efforts to honor such requests.
Should any issue arise during the tour, clients must notify our company representative immediately so that corrective action can be taken where possible.
Complaints submitted after completion of travel may limit our ability to investigate and resolve the matter effectively.
Any dispute that cannot be resolved amicably between the parties shall be governed by the laws of the United Republic of Tanzania and subject to the jurisdiction of Tanzanian courts.
Payment of any deposit or tour balance constitutes full acceptance of these Terms & Conditions.
By making a booking, the client confirms that they have read, understood, and agreed to these Terms & Conditions on behalf of all travelers included in the reservation.
